Refund and Returns Policy

Overview

If the original artwork arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it.

All return shipments must be arranged through bckART and shipped in their original packaging (including all accompanying certificates received with the order).�

All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD.

To start a Return Request, please use the Contact Us Form

Please note: Special commissions, limited and open editions prints, and frames are all final sale. Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase. No refunds will be granted after the 14-day period.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.